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Shipping / Pickup

Local Pickup

Upon using the “Local Pickup” option, you may be contacted via email / WhatsApp / SMS / Telephone Call to arrange a time and place. Pickup is generally in the Edenvale area.

Counter to Counter / Door to Door Service

We have different shipping options including "counter to counter" and "door to door" the difference is in the price and reliability. Shipping fees include handling and packing fees as well as postage costs.

Packages are generally sent out once your payment has been cleared by the bank. If you bank with FNB, your payment will clear immediately and your order would/could be processed quicker. Packages especially including plants are sent out from Monday - Wednesday. This is done because of the nature of the goods. If your package contains no plants and your order is fully paid, your package could be sent out later during the week (Wednesday - Friday).

Whichever shipment choice you make, we will provide you with a link to track your package online.

Please note that plants cannot be sent with other products that require road freight for the simple reason that the plants most likely won't make the 3-4 day journey. If you have ordered plants and products, you may incur two different shipping charges though this is rarely the case. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects. Boxes are amply sized and your items are well-protected.

Order processing and shipping times are usually within a week. If there is a delay in shipping your order, you will be contacted via email, WhatsApp, SMS or telephone. Some products are not on premisis and are ordered once orders are received. Please expect a one week delay with all ADA goods.

Please note that all plants sent to you are at your own risk. BetterWeather and its employees or members associated, will not be held liable for any loss during transit. Under special circumstances, a photo of your loss and a brief description should be sent to shihr@betterweather.co.za and we will try our best efforts to sort it out.